Minnesota registry of nursing assistants

Most Likely Range. The estimated total pay for a Certified Nursing Assistant is $45,678 per year in the Minnesota area, with an average salary of $43,592 per year. These numbers represent the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users.

Minnesota registry of nursing assistants. All fees paid to the Minnesota Board of Nursing are non-refundable. Fees Effective January 1, 2019. Amount. RN and LPN application for licensure by examination. $105.00. RN and LPN re-examination application. $60.00. APRN initial licensure. $105.00.

Minnesota Board of Nursing 1210 Northland Drive Suite 120 Mendota Heights, MN 55120 Phone: 612-317-3000 Fax: 651-688-1841 General Email: [email protected] ...

Step 1: Search the Registry. The Minnesota Nurse Aide Registry is located at: https://nar.web.health.state.mn.us/. Click the Search Certificate button in the top left of the window to open the search page. Enter information about the Nurse Aide you are searching for: First name, last name, and last four digits of their social security number, or.A CNA must complete a state approved nurse aide training program, pass the nurse aide competency evaluation consisting of both a written and a skills test, and be listed in good standing as an NAR on the Minnesota Nursing Assistant Registry. A nurse aide training program consists of a minimum of 75 hours of training. The training program must ...Minnesota Nurse Aide Registry. Minnesota Nursing Assistant Registry. MDH/F&P Comp. Div., NAR. P.O. Box 64501. St. Paul, MN 55164-64501. PH: (651) 215-8705 Press 9. (800) 397-6124 (in-state only) Nursing assistants that meet training and/or testing standards to work as CNAs in certified boarding care and nursing homes are listed on the Nursing ...Border State Registry. Border State License Recognition Fact Sheet; Continuing Education. ... Nursing Assistant Registry; Laws and Rules. Board of Nursing Rules; Nurse Practice Act; Related Laws. ... Minnesota Board of Nursing 1210 Northland Drive Suite 120 Mendota Heights, MN 55120 Phone: 612-317-3000 ...The CMS waiver of federal nursing assistant training regulations is still in place. See MDH's Nursing Assistant Training & Competency under COVID 1135 Waiver and State Law Clarification for details. CMS has the authority to extend the waiver as long as we are in a Public Health Emergency (PHE), and the PHE is currently extended through ...

Advanced Practice Licensure. Advanced Practice Registered Nurse (APRN) Licensure General Information; Apply for an APRN License, Renewal, Reregistration, Reauthorization, and FormsAdvanced Practice Licensure. Advanced Practice Registered Nurse (APRN) Licensure General Information; Apply for an APRN License, Renewal, Reregistration, Reauthorization, and FormsThe Minnesota State Nurse Aide Curriculum 2024 Edition includes: Learning outcomes and 11-unit topic outlines, Skill steps and a performance record, Unit quizzes, and. Instructor handouts. Minnesota Nurse Aide Programs currently using the curriculum will have until June 30, 2024, to transition to the revised curriculum.CNA - Certified Nursing Assistant. Saint Paul, MN. $19.50 Per Hour (Employer est.) Easy Apply. Hayes Residence is a 40 bed non-skilled nursing facility serving adults with both mental health and physical health diagnoses. 2 Overnight CNAs 11pm-7am.…. 30d+. Minnesota Masonic Home. 4.2.Must attend mandatory orientation, all class sessions, and testing. Must complete and pass a knowledge test and a skills test to be added to the Minnesota Nursing Assistant Registry and seek employment. For hybrid courses, applicants must provide their own computer and internet access to participate in online courses.MINNESOTA STATUTES 2023. 144A.61. 144A.61 NURSING ASSISTANT TRAINING. Subdivision 1. Authority. The commissioner of health, in consultation with the commissioner of human services, shall implement the provisions of Public Law 100-203, the Omnibus Budget Reconciliation Act of 1987, that relate to training and competency evaluation programs ...The Minnesota Nurse Aide Registry registers qualified nurse aides to work in long-term care facilities, maintains information about nurse aide s who have substantiated finding of abuse, neglect, and misappropriation of property,

Nursing assistants often need to complete a state-approved education program that includes both instruction on the principles of nursing and supervised clinical work. These programs are available in high schools, community colleges, vocational and technical schools, hospitals, and nursing homes. ... They must be on the state registry to work in ...There is no requirement to submit in-service documentation specifically related to the Nursing Assistant Registry. Contact the Registry: Minnesota Nurse Aide Registry Minnesota Department of Health 85 East 7th Place Suite 300 St. Paul, MN 55164-0501 Phone: (651) 215-8705 (800) 397-6124 (in state only) Fax: (651) 215-8709HLTH 1110 is a three-credit course that prepares individuals to become a nursing assistant. Course completion is required for the Practical Nursing diploma and the Associate of Science (AS) degree in Nursing-Traditional RN. Students who complete the course are also eligible to take the state certification exam for the Minnesota Department of ...Nursing Assistant Registry. 651-215-8705. 800-397-6124 (toll-free) [email protected]. Contact Info. Nursing Assistant Registry. ... Minnesota Nurse Aide ...Border State Registry. Border State License Recognition Fact Sheet; Continuing Education. ... Nursing Assistant Registry; Laws and Rules. Board of Nursing Rules; Nurse Practice Act; Related Laws. ... Minnesota Board of Nursing 1210 Northland Drive Suite 120 Mendota Heights, MN 55120 Phone: 612-317-3000 ...

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Oct 4, 2022 · Include your nursing assistant certificate number or social security number and address on this document. Address Changes Address changes can be made by calling the registry at 651-215-8705 or toll-free at 1-800-397-6124 (Minnesota only). The OBRA Registry is a database that includes the names of all individuals who meet the federal requirements to provide caregiving to residents residing in skilled nursing facilities or nursing homes in Washington State. The OBRA Registry also informs skills nursing facilities of persons who are ineligible to work in a skilled nursing facility ...The Minnesota Department of Health (MDH) oversees the nursing assistant registry and certifications. Education and Examination. Minnesota State Community and Technical College’s CNA program is 77 credit hours with other programs offered at other institutions and medical centers. You have three attempts and 24 months to pass the …Nearly 600 nursing assistants in Minnesota must retake their professional registration exams following an investigation that found "potential improprieties" at two Inver Hills Community College ...A. (CONFLICT: Text as amended by PL 2023, c. 241, §16) A disqualifying criminal conviction prohibits employment as a certified nursing assistant or a direct access worker. (1) An individual with a disqualifying criminal conviction is subject to an employment ban of 5, 10 or 30 years.

Step 3: Apply for Certified Nursing Assistant Jobs. After obtaining certification, the next step is to explore job opportunities and apply for CNA positions. Here are some essential tips to guide you through the job application process: Create a Professional Resume: Craft a compelling resume that highlights your education, certification, and ...The Nursing Assistant Tests consists of two exams: The Knowledge Test — which can be administered virtually or in-person depending on the testing site. The Skills Test — which is administered in-person at a testing site. See the links below to find dates, times, and locations that meet your needs. Please check back for additional testing ...The state's Nursing Home Workforce Standards Board voted Monday to set minimum wages for nursing home workers at $22 per hour by 2026, on average, and …To become a CNA, you will normally need to complete a state-approved training course and pass the state certification exam that includes both a written section, and a hands-on competency skills section. You can check training eligibility requirements, such as minimum age or education, with the agency regulating this training in your state.All paid feeding assistants are required to undergo a background check. It is the responsibility of the nursing home administrator to obtain a criminal background study for each individual hired. If an individual is on the Nursing Assistant Registry and has substantiated abuse/neglect, the Nursing Assistant Registry will be flagged.A Minnesota candidate handbook can be accessed at www.hdmaster.com. The Knowledge based Examination consists of seventy (70) multiple-choice questions in English. An Oral Examination is also an available option that students are responsible for enabling on their TMU profile. Please contact Headmaster at: 1-888-401-0462 with questions. Federal Nurse Aide Training and Competency Evaluation Program Resource. Federal Nurse Aide Training and Competency Evaluation Program (NATCEP) Resource. Minnesota Department of Health Nursing Assistant Registry PO Box 64501 St. Paul, MN 55164-0501 651-215-8705; toll free 1-800-397-6124 (MN only) Description. Nurse aide certification adds a nurse aide’s name to the Nurse Aide Registry. A nurse aide must be on the registry to work in federally certified: Home health agencies. Hospice care facilities. Hospitals. Intermediate care facilities for individuals with intellectual disabilities. Nursing homes.Alabama Certified Nurse Aide Registry. Alabama Department of Public Health Division of Health Care Facilities. The RSA Tower, Suite 700, 201 Monroe Street, Montgomery, AL 36104. Phone: (334) 206-5169. Who must be listed on the Alabama Nurse Aide Registry?Illinois Department of Public Health Worker Registry. Nursing assistants/aides working in licensed and or certified skilled nursing facilities, intermediate care facilities and home health agencies must be certified. Certification is achieved primarily by successfully completing a state-approved nursing assistant training program, a competency ...Nursing assistants are the sixth highest in-demand job in Minnesota and earn a median wage of about $37,300 per year, according to the state Department of Employment and Economic Development.

Minnesota. Like Kentucky, Nursing Aides have to be registered and not Certified to practice as nursing assistants. Hence, they are correctly referred to as State registered Nurse Assistants (SRNA) rather than Certified Nursing Assistants. Foremost, becoming an SRNA requires taking a state-approved nursing assistant training program.

Are you interested in a rewarding career in healthcare? Becoming an Assistant in Nursing (AIN) may be the perfect path for you. AINs play a crucial role in providing quality care a...Nursing Assistant Registry. 651-215-8705. 800-397-6124 (toll-free) [email protected]. Nurse Aide Registry ... Example: A student may request testing at a MN State test site; another student may request to be tested in the facility (or any other facility that is a test site). The training instructor will enroll the student either in the ...Nursing Assistant Registry; Laws and Rules. Board of Nursing Rules; Nurse Practice Act; Related Laws. Related Laws for Nurses; Related Laws for the Board of Nursing; Related Rules; ... Minnesota Board of Nursing 1210 Northland Drive Suite 120 Mendota Heights, MN 55120 Phone: 612-317-3000 Fax: 651-688-1841Minnesota State Registry of Nursing Assistants requires registrants to be 16 years of age or older. MN Department of Human Services Background Study: Minnesota Department of Health requires any individual having contact with patients to complete a background study prior to starting this program. An individual may be disqualified from having ...Nurse aides perform important work. We want to make sure you remain eligible to work as a nurse aide. Our goal is to provide all the information you need about our registry services and working as a nurse aide. Wisconsin TestMaster Universe (TMU) houses our Nurse Aide Testing and Registry system. Headmaster hosts the registry.Mar 15, 2024 · Link: Michigan Nurse Aide Registry. Minnesota CNA Certification Requirements. Successfully complete an approved nursing assistant program in Minnesota; Successfully pass the competency evaluation exam; Or, be in good standing on the nursing assistant registry in another state with a minimum of 8 hours of CNA work within the state in the last 24 ... After successfully completing the competency evaluation, the student will be placed on the Minnesota Nursing Assistant Registry. (3Cr - 1 lect, 2 lab, 0 other) HCNA1200 Nursing Assistant Home Health Aide (PSEO ONLY) Riverland Community College is an approved Nursing Assistant training program through the Minnesota Department of Health.Minnesota Board of Nursing 1210 Northland Drive Suite 120 Mendota Heights, MN 55120 Phone: 612-317-3000 Fax: 651-688-1841 General Email: [email protected] Education Email: [email protected] Nursing Practice Complaints: [email protected]

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Minnesota Board of Nursing 1210 Northland Drive Suite 120 Mendota Heights, MN 55120 Phone: 612-317-3000 Fax: 651-688-1841 General Email: [email protected] Education Email: [email protected] Nursing Practice Complaints: [email protected] Information. MDH selected D&SDT-Headmaster as the test contractor for placement on the Minnesota Nursing Assistant Registry. Testing on the Headmaster platform began on Feb. 1, 2022. Testing materials, candidate handbooks, and information about training sessions for the platform are posted on the D&SDT …Minnesota Nurse Aide Registry. Login or Create Account. Nurse Aide Registry Phone Number 651-201-4200 (8:00 am to 4:00 pm Monday through Friday) …To become a CNA, you will normally need to complete a state-approved training course and pass the state certification exam that includes both a written section, and a hands-on competency skills section. You can check training eligibility requirements, such as minimum age or education, with the agency regulating this training in your state.Welcome to the Minnesota Nurse Aide Registry: https://nar.web.health.state.mn.us/ To submit your Interstate Endorsement Application, first ... If you have further questions, please contact the Minnesota Nurse Aide Registryat [email protected] or 651-201-4200. Title: Nurse Aide Registry Tutorial: Submitting Your Interstate Endorsement ...A Minnesota candidate handbook can be accessed at www.hdmaster.com. The Knowledge based Examination consists of seventy (70) multiple-choice questions in English. An Oral Examination is also an available option that students are responsible for enabling on their TMU profile. Please contact Headmaster at: 1-888-401-0462 with questions. Nursing Assistant Registry. 651-215-8705. 800-397-6124 (toll-free) ... Minnesota Nurse Aide Registry. Tutorials for creating your account are available below. Certified nursing assistants (CNAs) are in demand and belong to one of the fastest-growing fields in the job market. The United States Bureau of Labor and projected that CNA jobs w... HLTH 1110 is a three-credit course that prepares individuals to become a nursing assistant. Course completion is required for the Practical Nursing diploma and the Associate of Science (AS) degree in Nursing-Traditional RN. Students who complete the course are also eligible to take the state certification exam for the Minnesota Department of ... Therefore, nursing assistants in this state are appropriately referred to as State-Registered Nurse Assistants, or SRNAs. To become registered, you must successfully complete an approved nursing assistant training and competency evaluation program or successfully pass the Minnesota approved competency test for nursing …Certified Nursing Assistant Registry 4052 Bald Cypress Way, BIN C-02 Tallahassee, FL32399-3262 . Phone: 850.245.4125 . Fax: 850.617.6460 . Email: [email protected]. ... Minnesota . Health Regulation Division Nursing Assistant Registry PO Box 64501 PO Box 64970. St. Paul, MN 55164-0501 . ….

Services. Minnesota law requires all students providing direct patient care to undergo a background study. Please mail to: Mel Lamote– Nursing Assistant Registration Minnesota West Community & Technical College PO Box 250 Pipestone, MN 56164-0250 OR FAX the registration forms to 507-825-4656 or scan and email: [email protected] Assistant Registry; Laws and Rules. Board of Nursing Rules; Nurse Practice Act; Related Laws. Related Laws for Nurses; Related Laws for the Board of Nursing; Related Rules; ... Minnesota Board of Nursing 1210 Northland Drive Suite 120 Mendota Heights, MN 55120 Phone: 612-317-3000 Fax: 651-688-1841The two parts of the MN State Registry Test for Nursing Assistants - the Knowledge Test and the Skills Test - are administered through South Central College - Customized Workforce Education. You must register for and pass both tests in order to be certified and listed on the Minnesota Nursing Assistant Registry. TMU© Accessand approves and monitors nurse aide training and competency evaluation programs throughout Minnesota. The Nurse Aide Registry lists nurse aides who have met Minnesota training and/or testing standards to work in . nursing homes and certified boarding care homes. This is an online registry. Nurse aides, employers, and othersNursing assistants, sometimes called nursing aides, provide basic care and help patients with activities of daily living.Orderlies transport patients and clean …The Nurse Aide Registry keeps track of those individuals who have met written and skills test criteria to be certified for employment in long-term care settings, usually nursing homes. Once certified, nurse aides must meet certain requirements to maintain their certification and continue to be listed on the Nurse Aide Registry as able to work ...Nursing Assistant Registry. 651-215-8705. 800-397-6124 (toll-free) [email protected]. ... 651-215-8705. 800-397-6124 (toll-free) [email protected]. Nurse Aide Registry Minnesota-Approved Training Curricula. The MDH Nursing Assistant Registry has approved the following curricula as meeting federal and state requirements for ...Wild rice isn’t actually rice, but it is Minnesota’s state grain. People have been eating it for thousands of years in the region, and it’s an important cultural food. Every year a...Even if a nursing assistants' petition is granted and their single finding of neglect is removed from the NAR, nursing assistants with a substantiated maltreatment finding will continue to be disqualified from working at a facility licensed by MDH for seven years under the state background study statute (Minnesota Statutes, section 245C). Minnesota registry of nursing assistants, April 17, 2024. Certified nursing assistants. Access 11m+ Healthcare Candidates Directly Cell phone & email data available exclusively at Heartbeat.AI. Get $100 of Free Data. Certified Nursing Assistants (CNAs) play a crucial role in Minnesota’s healthcare system. Finding the right contacts for these professionals can be ..., Nursing Assistant Registry. 651-215-8705. 800-397-6124 (toll-free) [email protected]. ... including the current cost of nurse aide testing in Minnesota, provider costs, and testing costs in neighboring states. All in-facility testing students will be charged the same amount:, Nursing Assistant Registry. 651-215-8705. 800-397-6124 (toll-free) [email protected]. Contact Info. Nursing Assistant Registry. 651-215-8705. ... Select a curriculum from our list of approved Minnesota nurse aide training curriculums. See Minnesota-Approved Nurse Aide and Training Curriculum., The results will be provided once you have called to speak with a registry representative and provided the appropriate name and social security number for identification purposes. Minnesota Nursing Assistant Registry. P.O. Box 64501. St. Paul, MN 55164-0501. Telephone: (651) 215-8705. Toll Free in Greater Minnesota: 1-800-397-6124., Are you thinking about pursuing a career in the healthcare industry? There’s a wide variety of jobs you might consider — roles that people traditionally think of, like doctor, nurs..., Nursing Assistant Registry; Laws and Rules. Board of Nursing Rules; Nurse Practice Act; Related Laws. Related Laws for Nurses; Related Laws for the Board of Nursing; Related Rules; ... Minnesota Board of Nursing 1210 Northland Drive Suite 120 Mendota Heights, MN 55120 Phone: 612-317-3000 Fax: 651-688-1841, Nurse Aide Registry Find Training and Testing Sites. ... This map does not include training sites. The form below can also be used to locate Minnesota's nursing assistant training and testing sites. Results marked with an asterisk (*) indicate that the program is an approved training and test site. Select site type, by city, site or all., How do I stay on the Registry? In Minnesota, nursing assistants must perform at least 8 hours of paid duties every 24 months to stay on the Registry. If you do not work as a paid nursing assistant, your certification is only valid for 24 months from date of issue. If certification was not earned in Minnesota, refer to that states guidelines., Nurse Aide Registry Find Training and Testing Sites. ... This map does not include training sites. The form below can also be used to locate Minnesota's nursing assistant training and testing sites. Results marked with an asterisk (*) indicate that the program is an approved training and test site. Select site type, by city, site or all., Wild rice isn’t actually rice, but it is Minnesota’s state grain. People have been eating it for thousands of years in the region, and it’s an important cultural food. Every year a..., Nursing Assistant Registry. 651-215-8705. 800-397-6124 (toll-free) [email protected]. Nurse Aide Registry In-Facility Testing Resources. ... Minnesota Nurse Aide. Minnesota In-Facility TMU© Login: Server for regional or in-facility testing sites., Certified Nursing Assistants (CNAs) work in many different locations across the United States, but the specific requirements to become a CNA may differ depending on the state. If you are interested in becoming a CNA in Minnesota, this guide will provide you with information on the steps you need to take., If you’re interested in pursuing a career as a certified nursing assistant (CNA), it’s important to choose the right CNA class that suits your needs and goals. With so many options..., Nursing Assistant Registry. 651-215-8705. 800-397-6124 (toll-free) [email protected]. ... 651-215-8705. 800-397-6124 (toll-free) [email protected]. Nurse Aide Registry Minnesota-Approved Training Curricula. The MDH Nursing Assistant Registry has approved the following curricula as meeting federal and state requirements for ..., Jan 1, 2024 · On July 1, the Minnesota State Long-Term Care Nursing Assistant and Home Health Aide Curriculum will be discontinued and will no longer be approved for use in Minnesota nurse aide training programs. Nurse aide training programs using the Minnesota State Long-Term Care Nursing Assistant and Home Health Aide Curriculum must transition to a new ... , NSGA 1110 Nursing Assistant Course, OR 75 hour Minnesota Department of Health Nursing Assistant, OR active on the MN Registry of Nursing Assistants. This program has a special application process that includes completion of a CLC application and the College Entrance Test (CET). Traditional nursing application must be completed along …, Current on the MN CNA Registry; BLS (basic life support) for healthcare providers. Preferred: Experience in a hospital setting. EEO Statement EEO/AA Employer ..., The California Certified Nurse Assistant Registry contains the list of current CNAs who have either an active license or are included in the registry's abuse list. California Aide & Technician Certification Section P.O. Box 997416, MS 3301 Sacramento, CA 95899-7377 Automated Phone Line: (916) 327-2445 Message Center: (916) 552-8811 Fax: (916) 552-8785 Email: [email protected] Licensing […], 20 Best nursing assistant jobs in minnesota (Hiring Now!) | SimplyHired. 25 miles. 1807. nursing assistant jobs in minnesota. Certified Nursing Assistant (CNA) The Waterview Shores (2) —Two Harbors, MN3.1. Ensures all cares are documented and that tenant records are complete through systematic collection, reporting and documentation of data ..., 1. Refine the topic list by letter. A; B; C; D; E; F; G; H; I; K; L; M; N; O; P; Q; R; S; T; U; V; W; X; Y 2. Select a topic to view their list of licenses , The Minnesota Nursing Assistant Registry is needed by individuals who wish to work as certified nursing assistants in the state. It is a mandatory requirement for anyone seeking employment in a healthcare facility, such as nursing homes, hospitals, or home care agencies, where nursing assistants provide direct patient care. ..., Minnesota Board of Nursing 1210 Northland Drive Suite 120 Mendota Heights, MN 55120 Phone: 612-317-3000 Fax: 651-688-1841 General Email: [email protected] Education Email: [email protected] Nursing Practice Complaints: [email protected], A nurse aide training program, or basic nursing course for professional nurses or licensed practical nurses. A competency evaluation program. The state of Wisconsin must approve both programs. A person can transfer from another state registry if that person meets all requirements of the Wisconsin Nurse Aide Registry., Nursing Assistant Registry. 651-215-8705. 800-397-6124 (toll-free) [email protected]. ... 651-215-8705. 800-397-6124 (toll-free) [email protected]. Nurse Aide Registry Minnesota-Approved Training Curricula. The MDH Nursing Assistant Registry has approved the following curricula as meeting federal and state requirements for ..., These are the best breweries in Duluth! From hoppy IPAs to smooth stouts, our guide highlights the top craft beer spots in town. By: Author Kyle Kroeger Posted on Last updated: May..., We're searching for amazing candidates to fill CSA positions at a variety of Children's Minnesota locations: Apply today! We're looking for individuals with a current Basic Life Support (BLS) certification, and have completed one clinical course in a registered nurse (RN) program or are listed on Minnesota's Nursing Assistant Registry upon hire date., Search Minnesota Nurse Aide Registry: Registry may be searched by either the combination of first and last name, or by certificate number. For more accurate result, search by "Certificate Number". ... Nurse Aide Registry Phone Number 651-201-4200 (8:00 am to 4:00 pm Monday through Friday) Nurse Aide Registry Further Information (opens in new ..., M State offers a Nursing Assistant course through Workforce Development Solutions (Nursing assistants are also referred to as nurse aides.) Students who complete the Nursing Assistant course and pass a registry exam are Certified Nursing Assistants (CNAs). Working closely with patients, CNAs are responsible for basic care services such as ..., Telephone: Call 651-215-8705 or toll-free at 1-800-397-6124 (Minnesota only). A call center representative is available 8 a.m. to 5 p.m. Monday through Friday. …, Minnesota Board of Nursing 1210 Northland Drive Suite 120 Mendota Heights, MN 55120 Phone: 612-317-3000 Fax: 651-688-1841 General Email: [email protected] Education Email: [email protected] Nursing Practice Complaints: [email protected], Nursing assistants performing delegated functions under RN or LPN supervision. Individuals providing care in settings prioritizing spiritual over medical treatment. ... To maintain registration on the Minnesota Board of Nursing Registry, nurses must continuously meet specific criteria. They must submit a new Border State License Recognition ..., The results will be provided once you have called to speak with a registry representative and provided the appropriate name and social security number for identification purposes. Minnesota Nursing Assistant Registry. P.O. Box 64501. St. Paul, MN 55164-0501. Telephone: (651) 215-8705. Toll Free in Greater Minnesota: 1-800-397-6124. , Minnesota Board of Nursing 1210 Northland Drive Suite 120 Mendota Heights, MN 55120 Phone: 612-317-3000 Fax: 651-688-1841 General Email: [email protected] Education Email: [email protected] Nursing Practice Complaints: [email protected]